Email support
Email, without the repeat work.
Bring support email into the inbox. Draft context-aware replies and keep a clear record of what was sent.
See how it fits LESS REPETITION. MORE RESOLUTION.Support that
Support that
moves you
forward.
AI for the everyday questions.
Your people for the moments that matter.
Bring email, chat, and company knowledge together. HelpXI helps your team answer clearly, automate carefully, and keep getting better.
Start with drafts. Turn on automation when ready.
Website chat
How do I invite a teammate?
Your HelpXI agentKnowledge + your preferences
Ready to answer
Open Settings → Team, select Invite member, and enter their email. Choose a role before sending the invitation.
Team onboarding · PublishedYou set the rules.
You stay in control.
You stay in control.
TRY A SCENARIO
Interactive example · No messages are sent
A published guide covers this question. Your agent can reply when auto-send is enabled and its checks pass.
ONE CONNECTED
SUPPORT FLOW
SUPPORT FLOW
Email
+Chat
+Knowledge
A more helpful team
BUILT FOR THE WORK BEHIND “HAPPY TO HELP”The small questions add up.
The small questions add up.
Give your team room to think.
Keep the useful parts of automation and the thoughtful parts of being human, in one workspace.
Website chat
A helpful hello, right on your site.
Add the chat widget. Answer from published knowledge, keep the conversation, and hand off when needed.
See how it fitsAgent workspace
Your agent. Your way of helping.
Edit the tone, instructions, and reply preferences. Test first, review drafts, then choose what can run automatically.
See how it fitsCompany knowledge
Better answers start here.
Manage guides and policies in one place. Review knowledge suggestions before they become part of an answer.
See how it fitsFOLLOW A QUESTION THROUGH HELPXIFrom “Can you help?”
From “Can you help?”
to “That helped.”
A simple loop: connect your channels, add what you know, choose how to reply, and improve together.
01 / Connect
Give every question a home.
Connect your support email and add the chat widget to your website. Your team works from one shared inbox.
Email conversation
Website conversation
One shared inboxReady
02 / Ground
Your knowledge. Your voice.
Publish your company guides. Set the agent’s tone, instructions, and boundaries. Answers start with the knowledge you approve.
Company guides
Published knowledge
Agent preferencesReady
03 / Resolve
An answer—or a real person.
Start with drafts. Enable automatic replies when you are ready. Missing knowledge, sensitive requests, and human handoffs stay visible.
Grounded response
Review when needed
Human handoffReady
04 / Improve
Turn good answers into shared knowledge.
Review knowledge suggestions from resolved conversations. Your team approves changes before the agent uses them in future replies.
Resolved conversation
Suggested knowledge
Review, then publishReady
DIFFERENT TEAMS. FAMILIAR QUESTIONS.What could you take
What could you take
off your team’s plate?
Choose a team to explore what the agent can help with—and where a person stays involved.
From first login to everyday questions
“How do I get my team set up?”
Good questions deserve
useful answers.
useful answers.
Make the first steps feel easy.
Help customers find onboarding guides, understand product features, and troubleshoot familiar issues.
- Getting-started answers
- Product how-to questions
- Known troubleshooting steps
A person steps in forAccount access, unexpected bugs, or a request for a person.
A CLEAR START, AT YOUR PACESet up. Try it.
Set up. Try it.
Make it yours.
Your setup checklist brings the next step into focus. Start with one channel and a few useful guides, then expand when your team is ready.
Create your workspace Model and email provider costs depend on your configuration. Check workspace limits before enabling automation.- 01
Create a home for your team
Name your workspace and invite the people who help your customers.
- 02
Add knowledge and a channel
Publish a guide, configure your model provider, and connect email or chat.
- 03
Test a real support question
Check the sources and reply. Refine the instructions before turning on auto-send.
A FEW THINGS YOU MIGHT BE WONDERINGGood questions.
Good questions.
Clear answers.
What can HelpXI automate?
HelpXI uses your published knowledge to draft answers for email and website chat. You can enable automatic replies after testing your agent. Conversations that need judgment or a person stay with your team.
How does the agent know about my company?
Add and publish your company’s guides in the knowledge base, then configure the agent’s tone and instructions. Only published knowledge is used for grounded replies; draft suggestions stay in a review queue.
Do I have to turn on automatic replies?
No. Start in review mode. Your team can inspect and edit drafts before sending. Enable auto-send only when your email, model provider, and knowledge are tested and ready.
What happens when a customer asks for a person?
The conversation is handed to your team and AI replies pause. Your team can see the conversation and continue from the shared inbox.
Does it learn from ongoing conversations?
Resolved conversations can produce knowledge suggestions. Your team reviews and publishes them before they can influence future replies. The agent does not silently rewrite company policy.
What do I need to get started?
Create a workspace, configure a supported AI provider, add published knowledge, and connect an email account or install the chat widget. The setup checklist shows what is ready and what still needs attention. Provider usage may have separate costs.
Can the agent act in my other tools?
You can connect an MCP endpoint and inspect available capabilities in Connections. Tool execution is not enabled in this release. Live order lookups, refunds, and changes in external systems still require your team.